60 Day Satisfaction Guarantee
We stand behind the quality of our products at Sterling Luck. Our jewelry is crafted from high quality Nickel-Free, 925 Sterling Silver; professionally polished and finished for a beautiful shine. Every piece is a product of our labor and love - painstakingly designed from scratch and worked on for hours by experienced craftsmen. We are confident in the quality of our products. We are confident in the quality of our products; hence, the 60 day satisfaction quality guarantee (sale and promotional items excluded).
Your satisfaction is our priority
However, in the unlikely event that your purchase fails to meet your expectations - please return it to us within 60 days from the date of purchase; unused and in its original packaging for a refund or exchange.
Please note that this 60 day Guarantee applies to design and manufacturer defects only.
Refunds will be processed within 3-7 business days after we receive your returned product(s).
Return Shipping costs are the responsibility of the customer unless being returned due to damages or malfunction (in such cases, we will refund ALL shipping costs incurred by the return shipment).
Please note that we are unable to refund any customs duties or tax because those fees were not paid to us.
Returns that are made after 60 days from date of purchase, or have been used and returned without the original packaging, will not be accepted. In such cases, alternative arrangements will be made with the customer.
Have more questions?
Feel free to contact us via facebook chat, email, or simply send your inquiries through our contact forms. We are constantly working hard to improve our products and services, and would certainly welcome any feedback or suggestions! We look forward to hearing from you =)