FAQs

It's easy! Just add the items to your shopping cart by clicking on the "Add to Cart" button. Once you have added everything you want, click on the "Shopping Cart" icon, located at the top right corner of the page, to review your order. After that, click the "Check Out" button to complete the order and pay for your items.
We accept payments via PayPal and Stripe. Both platforms provide the easiest and safest ways to pay online! You can pay with a debit/credit card using either PayPal or Stripe. Please note that all payments will be made in US Dollars, as this is our Shopify Store's default currency. So while the contents of your cart is currently displayed at the latest exchange rates in your home currency; the checkout will be completed in USD.
Orders are usually sent out within 2 business days. A shipping confirmation email with a tracking number will be sent to you once your package has been dispatched. Please refer to our "Shipping" page to find out which shipping options are available for your order. https://sterlingluck.com/pages/shipping
Some countries may charge import duties, tax, or other fees. We have no control over this and customers are responsible for all import duties and taxes that are liable once your package reaches the country of destination. Import duty or tax costs will be invoiced to you directly, and payment of these is necessary to release your order from customs on arrival. Please contact your local customs office for further information and more details. Thank you!
Yep, we have a 60 Days Guarantee. We stand behind the quality of our jewellery at Sterling Luck. Our jewellery is made of genuine Sterling Silver. Each piece is a product of our labour and love – painstakingly designed and worked on for hours by experienced craftsmen. We are confident in the quality of our products. Thus, we are happy to offer a 60 days satisfaction quality guarantee (sale and promotional items excluded). Your satisfaction is our priority! If your purchase does not meet your expectations, please return it to us unused within 60 days, in its original packaging for a refund or exchange. Please note that this 60 Days Guarantee applies to design and manufacturer defects only.
We’re pretty sure you’ll love your order, but in the odd event that you receive damaged or defective goods; you have up to 60 days from the date of purchase to exchange or return them for a full refund. Please note that we cannot issue refunds for faulty items that have been used. Normal wear and tear is also not covered by this guarantee Please email us at support@sterlingluck.com if you would like to return a defective order. Please make sure to include all of the following information in your email: 1. Your order number. 2. Your full name. 3. Item number or name. 4, Reason for return. Thank you!
Please email us at support@sterlingluck.com. Please note that we can cancel or make changes to your order ONLY if it has not been shipped.